TERMS AND CONDITIONS

Authority

Whether the Client books alone or as a group, Vivid Holidays will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations.

The Client must be at least 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name and travel on holidays with Vivid Holidays and take up the offers advertised by Vivid Holidays if they are still available.

The Client is deemed to have read and accepted these Terms and Conditions and to have the authority to do so on behalf of the person in w hose name the Booking is requested and/or provided and/or the person to whom the services are rendered.

Any person who is under 18 years old must be accompanied by an adult on his/her or her journey.

Travelers details and documents

Vivid Holidays will require the Client’s Passport details and ID numbers when the booking is made. Failure to provide this information may result in the booking not being confirmed.

The Client is responsible for ensuring the accuracy of the personal details or any other information supplied in respect of the Travellers and for passing on any information regarding the booking or any changes made in relation thereto, to all Travellers, including but not limited to, information on schedule changes or copies of booking confirmations.

Other documents that may be required for the Client’s journey are the Client’s identity document, an international driver's license, inoculation certificates and hotel, car and excursion/tour vouchers. The Client is to please ensure that he/she checks all these documents at the time of issue w here applicable, prior to the Client’s departure.

The Client is responsible for obtaining any necessary visas and travel permits for all countries that the Client will be travelling to or transiting through, and for informing him/herself as to which countries/areas within countries require visas and/or special permits. Visa and entry requirements may vary depending on the Client's nationality, the length of stay, and the purpose of the visit, among other factors. Visa information and visas can be obtained by contacting the Consulate or Embassy of the countries involved or from a visa service company.

It is the Client’s duty to ensure that all passports and visas are current, valid, obtained on time and that the Client’s passport will be valid for 6 (six) months to 1 (one) year after the Client’s return to his/her home country and contains sufficient blank pages (for visa issuance) and that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the like, where required, have been obtained.

It is the Client’s duty to ensure that he/she has complied with the Immigration Regulations of 2014:

 

The Department of Home Affairs has imposed a new regulation for those travelling with a child (person under the age of 18). This new regulation requires that, in addition to his/her passport, a child’s unabridged birth certificate is required in all international travel to and from South Africa. Where a child is not accompanied by both parents, the parent travelling with the child needs to present the child’s passport, unabridged birth certificate and affidavit from the absent parent consenting to the travel. Where a person is travelling with a child who is not his or her biological child, he or she must produce a copy of the unabridged birth certificate of the child, an affidavit from the parents or legal guardian of the child confirming that he or she has permission to travel with the child, copies of the identity documents or passports of the parents or legal guardian of the child and the contact details of the parents or legal guardian of the child.

Passengers travelling to South Africa must be in possession of a passport with two unused pages required for endorsements.

Any person who overstays their visa can be declared undesirable for up to 5 (five) years. If the Client needs a visa, he/she must have a valid visa in his/her passport, otherwise there is a risk that he/she will not be allowed back into South Africa for a period of between 1 (one) and 5 (five) years.

It is specifically noted that Vivid Holidays cannot be held responsible for: Denial of the Client’s visa application for any reason; Delay of issuance of the Client’s visa by the relevant consulate or High Commission; Loss of the Client’s passport(s) by the consular offices and/or courier; Change in visa costs and requirements; Financial losses incurred as a result of a visa application being denied; Passport application delays; incorrect issuance of passport or visa; the Client not carrying the unabridged birth certificates of the children with whom he/she is travelling and/or an affidavit consenting to the children travelling internationally and/or copies of identity documents or passports of the legal guardian of the children (if appropriate) and the Client overstaying his/her visa and being declared an undesirable person. It is the Client’s responsibility to ensure that the Booking and the Holiday is suitable for his/her requirements and capacity (including physical and medical state and any disability from which he/she may suffer) in every respect.

Special Requests:

Clients who have special requests must specify such requests. Whilst Vivid Holidays will do its best to accommodate such requests, it does not guarantee that it always can and these are often subject to the suppliers discretion on arrival.

Costs:

All package pricing is based on 2 adults sharing a room unless detailed otherwise. Supplements may apply for single traveller’s

Where applicable, prices are quoted at the ruling exchange rate. Until Vivid Holidays has received payment of the Price in full, it reserves the right to charge any fluctuations to the Client’s account and the Client undertakes to pay for any such fluctuation on demand. The onus will be on the Client to check that there have been no changes in the Price prior to making full and final payment.  Airfares are subject to the price and conditions quoted by the airlines and are subject to change until full payment has been received.

Payment

Deposits: A non-refundable deposit is required at the time of booking, this will be advised at quotation (certain suppliers require up to 100% pre-payment, this will be advised at time of booking if it applies).

The Client must pay either a deposit (to be advised at the point of booking) or the full balance of the total advertised price. Once this payment is received and Vivid Holiday’s Legal Statement has been read to the Client, the Booking is complete, and a contract is then made for the provision of the Holiday. Vivid Holidays will confirm the Booking in writing or email.

Final Payment:

All reservations must be prepaid. Final payment is due 12 weeks prior to departure. This may vary in the case of certain suppliers, any variation in stipulated terms and conditions will be advised at time of booking. In making payment you confirm that you have read and accepted these Terms and & Conditions.

Failure to remit final payment on due date will result in cancellation of reservations, forfeiture of deposit and may attract cancellation costs. Interest at 5% above the current prime bank overdraft rate may be charged on all overdue amounts. All prices advertised by Vivid Holidays are accurate as at the date published, but Vivid Holidays reserves the right to change any of those prices from time to time. All prices are quoted in South African Rand (“Rand”) and are calculated by using an exchange rate determined by Vivid Holidays based on prevailing exchange rates available from commercial banks.

The price quoted to the Client is based on fares, hotel prices, land costs and other relevant costs at the date of Vivid Holidays quote. In the event of there being any increase in any of a foregoing cost between the date on which the Booking is made and the date on which the documents are issued by Vivid Holidays, such variation shall be for the Client’s account and payable on request by Vivid Holidays.

 

Any increase in the price(s) quoted arising from the fluctuation in rates of exchange between the date on which the Booking is made and the date on which the final payment is received by Vivid Holidays shall be for the Client’s account and payable on request by Vivid Holidays.

Final payment for any Booking must be made no later than 15 (fifteen) weeks prior to departure. Fin al payment is based upon on the quoted and confirmed price, less any deposit paid, plus any additional charges that may have been incurred in terms of paragraph  

If the final payment is not received on time, the travel documents can be delayed and may necessitate the use of a courier service, which will be for the Client's account. Alternatively, Vivid Holidays may cancel the booking. Late payment may also result in cancellation of the reservation by the Third-Party Service Providers

Quick links

Call our Travel Experts 

010 448 0718

Mon to Fri 9am - 5pm Sat 9am - 12pm

 

Address

1st Floor Dainfern Square, Cnr William Nicol & Broadacres Avenue, Dainfern, Johannesburg, 2191

  • Facebook Social
  • Instagram